Her Voice is committed to protecting your personal information and being transparent about what we do with it. We are committed to compliance with all applicable laws concerning the protection of personal information and not to do anything with your information you wouldn't reasonably expect.
how Her Voice may obtain your personal information
what information we collect
how we will use that information
who we share your information with
your choices regarding the information we hold on you
When you give it to us directly You may give us your information in order to share your story with us, make the promise to listen to Her Voice, or otherwise contact us about this campaign. This information could have been collected via our website, over the phone, through email, through the post or from a local meeting (face-to-face).
Sometimes, when you support Her Voice by signing a postcard, your information is collected or processed by an organisation working for us (eg a professional fundraising agency or a data processing company). Where they are doing it purely on behalf of Her Voice, we will be responsible for your information at all times.
When your information is available publicly or from other external sources, we may combine information that we already have about you with information available publicly or information available form external sources in order to gain a better understanding of you and to improve our fundraising methods, products and services.
The information we get from other external sources may depend on your privacy settings of the responses you give, so you should regularly check them. For example, you may have provided permission to a company or other organisation to share your data with third parties including charities. This could be when you buy a product or service, register for an online competition or sign up with a comparison site.
Depending on our settings or the privacy policies on social media and messaging services like Facebook, WhatsApp or Twitter, you might give us permission to access information from those accounts or services.
We may also obtain information about you where it is publicly available and found in places such as Companies House, the Land Registry website and information that is published in articles and newspapers.
What information do we collect? Personal information is any information that can be used to identify you. For example, it can include information such as your name, postal address, telephone number, email address, and credit/debit card details.
Data protection law recognises that certain categories of personal information are more sensitive. This is known as sensitive personal information and covers health information, racial or ethnic origin, religious beliefs or other beliefs or a similar nature, political opinion and trade union membership. We would only collect sensitive personal information where there is a clear need to do so such as participation in a particular project, to ascertain what services are relevant to you or to cater other services and support to you. Before collecting any sensitive personal information about you we will make it clear to you what information we are collecting and the purposes for collecting such information.
How do we use your information? How we use your information would largely depend on why you are providing it. We may use your information in the ways set out below.
We use your information to process your participation in the Promise to Listen and other Her Voice projects
We use your information to contact you about updates on current events in your area
We use your information to keep a record of your relationship with us and for internal administrative purposes (such as our accounting and records), and to let you know about changes to our services or policies
We may use your personal information to contact you with communication which may be of interest to you
We use personal data to carry out statistical analysis and research in order to help us to understand how we are performing and how we can improve our services and meet the needs of people that require our help
We may also use your personal information for other purposes which we specifically notify you about and, where appropriate, obtain your consent
We use your personal information to look into, and respond to, complaints, legal claims or other issues
Direct Marketing Because of your continued interest in Her Voice, we may use your information to send you communications about our work and how you can help us. Our direct marketing forms clearly state how we will use and look after your personal data. We also include information on how you can say no to such marketing.
Targeting communications We may use your information to ensure communications are relevant and timely which may include campaigns, events and fundraising that is relevant to you or in your local area.
Who do we share your information with? We will not sell or swap your details with any third parties. From time to time we may share information with our financial and legal advisers for the purposes of obtaining advice and protecting our legal rights. We may also share your information with the emergency services if we think there is a risk of serious harm or abuse to you or someone else. When we collect your personal information we use strict procedures and security features to prevent unauthorised access. However, no data transmission over the internet is 100% secure. As a result, while we try to protect your personal information, Her Voice cannot guarantee the security of any information you transmit to us and you do so at your own risk.
The limited circumstances in which Her Voice may share your information We will not sell or swap your information with anyone else and will only share your information with trusted third party service providers in order to fulfil some of our communications with you. Where other companies are used to capture data or undertake fulfilment services on our behalf, these activities are carried out under contract and in full compliance with General Data Protection Regulations. Occasionally we may tell you about campaigns and events run by other organisations which share or complement the aims and objectives of Her Voice. In these cases, we will not supply your information to partner organisations - though notifications of these types may provide opportunities for you to open up communications directly with our partners - unless we have your consent. Her Voice cannot be held responsible for the privacy arrangements of its partners when communications with them are independently entered into. Her Voice guarantees not to disclose any of your personally identifiable information unless we have your permission, or under special circumstances, such as when we believe in good faith that the law requires it.
Managing cookies All browsers allow you to control which cookies you accept and which you delete. You will usually find these settings under the 'Preferences' or 'Tools' menu of your browser. For more information about cookies, please see www.allaboutcookies.org.
Links The Her Voice website may include links to other sites, not owned or managed by us. We cannot be held responsible for the privacy of information collected by websites not managed by us.
If you're 16 or under If you're aged 16 or under, you must get your parent/guardian's permission before you provide any personal information on our websites. If you're a young person in a crisis pregnancy situation, please contact our ARCH Services on 0845 603 8501 or visit the link on our website under the Homepage tab 'Find Help'.
Accessing and updating your personal information You can request access to any information we hold about you by contacting our facilitator at firstname.lastname@example.org. Equally, please let us know of any changes to your personal information. You can also let us know if you would no longer like to receive campaigning communications from us by contacting our facilitator at the address above.